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Terms of Service

Last Updated: June 20, 2026

These Terms of Service ("Terms") are a binding contract between you ("Customer," "you") and RevenueLoom ("we," "us," or "our"). They govern your access to and use of the RevenueLoom platform, website, APIs, and related services (collectively, the "Services").

BY ACCESSING THE SERVICES, EXECUTING AN ORDER, OR CLICKING "I AGREE," YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU ARE ACCEPTING ON BEHALF OF AN ORGANIZATION, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY.

1. Eligibility

You must be at least 18 years old and have the legal capacity to form a binding contract. The Services are available only to business entities through our sales-led onboarding process. By agreeing to these Terms, you represent and warrant that you meet these requirements and that your use of the Services will comply with all applicable laws.

2. Definitions

3. Scope of Services

RevenueLoom provides a Customer & Revenue Intelligence platform that unifies customer data, predicts churn and conversion, and delivers recommended next-best actions for marketing and sales teams.

Access is provided exclusively through our enterprise onboarding process. There is no self-registration. Only administrators invited by RevenueLoom or Customer's designated admin may create user accounts.

RevenueLoom may add, remove, or modify features of the Services. For any material reduction of a feature that is generally available and actively used in your Account, RevenueLoom will provide at least thirty (30) days' notice unless doing so would create a security risk or violate applicable law.

4. Enterprise Onboarding Process

The Services are delivered through a structured engagement:

  1. Discovery & Diagnosis — revenue strategists assess your data landscape and growth opportunities (2-week sprint)
  2. Data Assessment — evaluate sources, identify integration points, and quantify revenue gaps
  3. SOW & Scoping — tailored deliverables, timelines, and success metrics
  4. Environment Setup — single-tenant instance provisioned with connectors and security hardened
  5. Model Validation — predictions trained on your data and backtested until accuracy targets are met
  6. Go-Live — administrator invites team members, roles configured, ongoing support begins

5. Account Registration and Security

To use the Services, your organization must have an Account provisioned through our onboarding process. You agree to: (a) keep Account credentials confidential; (b) promptly notify RevenueLoom of any unauthorized use of your Account; (c) ensure that all Users comply with these Terms; and (d) be responsible for all activities that occur under your Account. RevenueLoom is not liable for any loss or damage arising from your failure to maintain the security of your Account.

6. License Grant

Subject to your compliance with these Terms and payment of applicable Fees, RevenueLoom grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services solely for your internal business purposes during the term of your Order.

7. Restrictions

You may not, and may not permit any third party to:

RevenueLoom may suspend your access immediately if RevenueLoom reasonably believes you have violated this Section.

8. Customer Data

8.1 Ownership

Customer retains all right, title, and interest in Customer Data. RevenueLoom processes Customer Data solely to provide the Services as described in these Terms and our Privacy Policy.

8.2 License to RevenueLoom

You grant RevenueLoom a non-exclusive, worldwide, royalty-free license to host, store, process, display, and use Customer Data solely as necessary to (a) operate, maintain, and provide the Services; (b) provide technical support; and (c) as otherwise expressly permitted by these Terms.

8.3 De-Identified and Aggregated Data

RevenueLoom may use de-identified and aggregated data derived from Customer Data and use of the Services to operate, improve, and develop the Services, provided that such data cannot reasonably be used to identify Customer or any individual. RevenueLoom will not use raw or identifiable Personal Data to train or improve its models without Customer's prior written consent.

8.4 No Sensitive Data

You agree not to upload or submit protected health information (PHI) under HIPAA, government identification numbers, payment card numbers (outside designated payment flows), or other categories of sensitive personal data to the Services, unless expressly permitted by an applicable Order.

8.5 Data Retention and Deletion

RevenueLoom retains Customer Data while your Account is active. Upon Account deletion or written request, Customer Data is deleted within thirty (30) days, except: (a) de-identified and aggregated data may be retained indefinitely; (b) backup copies may persist for up to ninety (90) days before permanent deletion; and (c) RevenueLoom may retain data as required by applicable law.

9. Fees and Payment

9.1 Pricing

Fees are specified in your Order and may include subscription charges and usage-based charges. RevenueLoom reserves the right to modify fees upon reasonable written notice, effective no earlier than the start of your next billing period.

9.2 Payment Terms

Subscriptions are billed in accordance with the payment terms set forth in your Order. All payments are processed through RevenueLoom's designated payment processor.

9.3 Non-Refundable

Except where required by law, all fees are non-cancelable and non-refundable. If RevenueLoom terminates these Terms for convenience during a prepaid annual term, RevenueLoom will provide a prorated refund for the unused portion.

9.4 Taxes

Fees are exclusive of taxes. You are responsible for all taxes, duties, and similar governmental assessments associated with your purchase, except for taxes based on RevenueLoom's net income.

9.5 Overdue Payments

Overdue amounts are subject to interest of 1.5% per month (or the maximum rate permitted by applicable law, whichever is lower). RevenueLoom may suspend access to the Services for nonpayment after providing written notice and a five (5) business day cure period.

10. Intellectual Property

10.1 RevenueLoom IP

RevenueLoom retains all right, title, and interest (including all intellectual property rights) in and to the Services, including software, APIs, models, algorithms, Documentation, and all improvements thereto. You obtain no rights in the Services except as expressly set forth in these Terms.

10.2 Customer IP

Customer retains all right, title, and interest in Customer Data and pre-existing Customer intellectual property.

10.3 Feedback

If you provide suggestions, comments, or ideas regarding the Services ("Feedback"), you grant RevenueLoom a perpetual, irrevocable, worldwide, royalty-free right to use, incorporate, and disclose such Feedback for any purpose without obligation or compensation to you.

11. Third-Party Integrations

The Services may integrate with or reference third-party products, services, or data sources. By authorizing a Connected Service, you: (a) authorize RevenueLoom to access and process data from those services as necessary to provide the Services; (b) represent that you have the authority to grant such access; and (c) accept full responsibility for your use of those Connected Services. Your use of Connected Services is subject to the terms and privacy policies of those third parties. RevenueLoom is not responsible for the performance, availability, or data practices of any Connected Service.

12. Warranties and Disclaimers

Each party represents and warrants that it has the full right, power, and authority to enter into these Terms.

EXCEPT AS EXPRESSLY STATED IN THESE TERMS OR AN APPLICABLE ORDER, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." REVENUELOOM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. REVENUELOOM DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT CUSTOMER DATA WILL BE PRESERVED OR MEET YOUR REQUIREMENTS.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REVENUELOOM WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, EVEN IF REVENUELOOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REVENUELOOM'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF: (1) ONE HUNDRED U.S. DOLLARS ($100); OR (2) THE TOTAL FEES PAID BY CUSTOMER TO REVENUELOOM IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE FORM OF ACTION, EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Any cause of action or claim arising out of or relating to these Terms must be commenced within one (1) year after the cause of action accrues; otherwise, such cause of action or claim is permanently barred.

14. Indemnification

You will defend, indemnify, and hold harmless RevenueLoom, its affiliates, and their respective officers, directors, employees, and agents from and against any third-party claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Services in violation of these Terms; (b) Customer Data that infringes or misappropriates any third-party intellectual property right; (c) your violation of applicable law; or (d) any dispute between you and a User or end-customer of yours.

15. Term, Suspension, and Termination

15.1 Term

These Terms remain in effect while Customer has an active Account or Order and continue until terminated as set forth below.

15.2 Suspension

RevenueLoom may suspend your access to the Services immediately upon written notice if: (a) required by applicable law; (b) your use poses a material security risk; (c) your Account has an outstanding balance overdue by more than fifteen (15) days; (d) you breach these Terms and fail to cure within five (5) business days after notice; or (e) RevenueLoom reasonably believes your Account has been compromised.

15.3 Termination by Customer

You may terminate these Terms at any time by providing written notice to RevenueLoom. You remain responsible for all Fees accrued through the effective date of termination.

15.4 Termination by RevenueLoom

RevenueLoom may terminate these Terms or an Order: (a) for cause, if Customer fails to cure a material breach within thirty (30) days after written notice; or (b) for convenience, upon sixty (60) days' prior written notice.

15.5 Effect of Termination

Upon termination: (a) all licenses granted herein terminate immediately; (b) you must cease all use of the Services; (c) Customer Data is deleted within thirty (30) days following termination (backup copies within 90 days); and (d) all accrued payment obligations remain due. Sections that by their nature should survive (including payment obligations, intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, and dispute resolution) will continue to apply.

16. Confidentiality

Each party may receive non-public information of the other party that is marked or reasonably understood to be confidential ("Confidential Information"). The receiving party will: (a) use Confidential Information only to perform under these Terms; (b) protect it with at least the same care it uses for its own confidential information of similar sensitivity (and no less than reasonable care); and (c) not disclose it to any third party except to employees, contractors, and agents who have a need to know and are bound by obligations at least as protective.

Confidential Information does not include information that is: (i) publicly known through no breach; (ii) rightfully received from a third party without restriction; (iii) independently developed; or (iv) required to be disclosed by applicable law, provided the receiving party gives reasonable prior written notice where permitted.

17. Data Security

RevenueLoom maintains commercially reasonable administrative, technical, and organizational safeguards designed to protect Customer Data from unauthorized access, disclosure, alteration, and destruction, including encryption of data in transit and at rest, role-based access controls, SOC 2 Type II compliance, and continuous security monitoring.

18. Dispute Resolution, Arbitration, and Class Action Waiver

18.1 Informal Resolution

Before initiating formal dispute resolution, the parties agree to attempt to resolve any dispute informally by providing written notice to the other party and engaging in good-faith negotiations for a period of thirty (30) days.

18.2 Binding Arbitration

If a dispute is not resolved informally, it will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration will be conducted in English in the State of Delaware. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

18.3 Class Action Waiver

YOU AND REVENUELOOM EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE ARBITRATION OR LAWSUIT. ALL CLAIMS MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

18.4 Opt-Out

You may opt out of the arbitration agreement within thirty (30) days of first accepting these Terms by sending written notice to legal@revenueloom.ai. Opting out does not affect any other rights or obligations under these Terms.

18.5 Injunctive Relief

Notwithstanding the above, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights or prevent unauthorized access to the Services.

19. Governing Law and Venue

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Subject to the arbitration requirement in Section 18, the courts located in the State of Delaware have exclusive jurisdiction over any dispute not subject to arbitration.

20. Export Compliance

You must comply with all applicable export control and trade sanctions laws and regulations in connection with your use of the Services, including the U.S. Export Administration Regulations (EAR) and OFAC sanctions. You represent and warrant that you are not located in a jurisdiction subject to a comprehensive U.S. embargo and that you are not on any U.S. government restricted party list.

21. Force Majeure

Neither party will be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including acts of God, natural disasters, governmental actions, pandemics, power failures, internet outages, or civil unrest ("Force Majeure Event"), provided that the affected party: (a) provides prompt written notice to the other party; and (b) uses commercially reasonable efforts to resume performance. If a Force Majeure Event continues for more than sixty (60) days, either party may terminate the affected Order without liability upon written notice.

22. DMCA Notice

If you believe that any content available through the Services infringes your copyright, you may submit a notice under the Digital Millennium Copyright Act (17 U.S.C. § 512) to our designated agent:

Email: legal@revenueloom.ai
Subject: DMCA Takedown Notice

Your notice must include: (a) identification of the copyrighted work; (b) identification of the infringing material; (c) your contact information; (d) a statement of good faith belief that use is not authorized; (e) a statement under penalty of perjury that the information is accurate; and (f) your physical or electronic signature.

23. Changes to Terms

RevenueLoom may update these Terms from time to time. For material changes, RevenueLoom will provide at least thirty (30) days' prior notice via email or through the Services. The updated Terms will apply on the effective date specified in the notice. Your continued use of the Services after the effective date constitutes your acceptance of the updated Terms. If you do not agree, you must stop using the Services and terminate your Account before the effective date.

24. Miscellaneous

25. Contact Information

For questions about these Terms, contact us:

Email: legal@revenueloom.ai
For support inquiries: support@revenueloom.ai